Effective Date: March 19, 2026 · Last Updated: March 19, 2026
1. Introduction and Acceptance
Welcome to carlmartin.com, operated by Carl Martin / Dan Music Partner, Rugvænget 1, 8500 Grenaa, Denmark (“Carl Martin,” “we,” “us,” or “our”). By accessing or using our website, purchasing products, downloading or activating Carl Martin Studio software, or registering for our VIP Club, you agree to be bound by these Terms and Conditions (“Terms”).
Please read these Terms carefully before using our site. If you do not agree to these Terms in their entirety, please do not use our website or services.
2. Company Information
| Legal name | Carl Martin / Dan Music Partner |
| Operated by | DanGuitar v/Thomas Tyrri Kirk Svenstrup, DK26626749 (trading as Carl Martin) |
| Address | Rugvænget 1, 8500 Grenaa, Denmark |
| info@carlmartin.com | |
| Website | carlmartin.com |
3. Products and Services
Our website offers the following products and services:
- Physical guitar effect pedals, patch cables, and related accessories sold directly to consumers via our online shop.
- Carl Martin Studio — a standalone digital audio workstation (DAW) available free of charge upon license registration.
- VIP Club — a free membership programme providing early access to product launches, exclusive artist content, and curated updates.
- Informational content, including product pages, artist profiles, user manuals, and support resources.
4. Eligibility
You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase products or register for an account on our website. By using our services, you confirm that you meet this eligibility requirement. We reserve the right to refuse service to anyone at our sole discretion.
5. Orders and Purchases
5.1 Order Acceptance
Placing an order on carlmartin.com constitutes an offer to purchase. We reserve the right to refuse or cancel any order at any time — including after a confirmation email has been sent — if the product is unavailable, if there is an error in the product description or price, or if we suspect fraudulent activity. A binding contract of sale is formed only when we dispatch your order.
5.2 Pricing
All prices are listed in the currency displayed at checkout and are subject to change without notice. Prices do not include applicable taxes, import duties, or shipping costs, which will be calculated and displayed before you confirm your order.
5.3 Payment
We accept payment methods as listed on our checkout page. Payment is due at the time of purchase. You represent that the payment information you provide is accurate and that you are authorized to use the chosen payment method. All payment transactions are encrypted and processed by our payment provider.
5.4 Taxes, Duties, and Customs
Customers outside Denmark may be subject to import duties, taxes, and customs fees imposed by their country of destination. These charges are entirely the responsibility of the customer. Carl Martin is not responsible for delays caused by customs processing. We recommend checking your local import regulations before placing an order.
6. Shipping and Delivery
We ship globally. Estimated delivery times are provided at checkout and are not guaranteed. Title and risk of loss pass to you upon delivery to the carrier. Carl Martin is not liable for delays caused by events outside our reasonable control, including customs clearance, adverse weather, or carrier disruptions.
If a shipment is lost or arrives visibly damaged, please contact us at info@carlmartin.com within 14 days of the expected delivery date so we can assist in resolving the matter promptly.
7. Returns and Refunds
Our full Refund & Returns Policy is set out in Part III of this document. Your statutory consumer rights under applicable law are not affected by anything in these Terms.
8. Warranty
Carl Martin hardware products are warranted against defects in materials and workmanship for a period of two (2) years from the date of original purchase by the end consumer. This warranty does not cover:
- Damage caused by accident, misuse, abuse, or unauthorized modification or repair.
- Normal wear and tear, scratches, or cosmetic damage that does not affect functionality.
- Damage resulting from operation outside the permitted conditions described in the product documentation.
- Consumable components such as batteries.
To make a warranty claim, contact info@carlmartin.com with your proof of purchase and a description of the defect. We reserve the right to repair or replace the defective product at our sole discretion. This warranty does not affect any mandatory statutory consumer rights you may have under the laws of your country of residence.
9. Carl Martin Studio — Software License
9.1 License Grant
Upon completing registration, Carl Martin grants you a personal, non-exclusive, non-transferable, royalty-free license to download, install, and use Carl Martin Studio (the “Software”) on computers for which you are the primary user, for personal and commercial music production purposes.
9.2 License Scope and Updates
Your license is valid for the full 1.x release series of the Software, including all bug fixes and feature updates within that series. Future major version releases (e.g., version 2.0) may require a new or upgraded license. Updates are delivered via the Software’s built-in auto-update mechanism.
9.3 Restrictions
You may not:
- Sell, sublicense, rent, lease, lend, or otherwise transfer the Software or your license key to any third party.
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software, except where permitted by applicable law.
- Remove, alter, or obscure any proprietary notices, labels, or marks on or within the Software.
- Use the Software for any purpose that violates applicable laws or these Terms.
9.4 Activation
An internet connection is required for initial download and license activation. Ongoing use of the Software does not require a persistent internet connection after activation. Carl Martin reserves the right to verify license validity periodically.
9.5 Software Disclaimer
The Software is provided “as is” without warranties of any kind. Carl Martin does not warrant that the Software will be entirely error-free or uninterrupted at all times. To the maximum extent permitted by applicable law, Carl Martin disclaims all implied warranties, including those of merchantability and fitness for a particular purpose.
10. VIP Club Membership
The Carl Martin VIP Club is a free membership programme. By registering, you agree to receive electronic communications from Carl Martin, including product news, exclusive content, and early access announcements. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting info@carlmartin.com.
VIP Club membership does not guarantee access to any specific products, discounts, pricing, or events. We reserve the right to modify, suspend, or discontinue the VIP Club at any time without prior notice.
11. User Accounts
To make purchases or access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at info@carlmartin.com if you become aware of any unauthorized use of your account. Carl Martin is not liable for losses resulting from unauthorized access to your account that occurs through no fault of ours.
12. Intellectual Property
All content on carlmartin.com — including but not limited to text, graphics, logos, product images, audio samples, the Carl Martin Studio application, and all underlying software — is the property of Carl Martin / Dan Music Partner or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on this website without our prior written consent, except as expressly permitted by applicable law.
13. Prohibited Uses
When using our website, you agree not to:
- Use the website for any unlawful purpose or in violation of any applicable law or regulation.
- Attempt to gain unauthorized access to any part of the website, user accounts, or our computer systems or networks.
- Transmit any harmful, offensive, fraudulent, defamatory, or otherwise objectionable content.
- Use automated scripts, bots, spiders, or scraping tools to collect data from our website without our prior written permission.
- Interfere with or disrupt the operation of the website or its underlying infrastructure.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Carl Martin shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising from your use of or inability to use our website, products, or Software.
In any event, Carl Martin’s total aggregate liability for all claims arising under these Terms shall not exceed the greater of (a) the total amount you paid to Carl Martin in the twelve (12) months immediately preceding the claim, or (b) EUR 100.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including mandatory statutory rights as a consumer.
15. Links to Third-Party Websites
Our website may contain links to third-party websites, including dealer and distributor pages, social media platforms, and the Carl Martin Studio download repository. These links are provided for your convenience only. Carl Martin has no control over, and assumes no responsibility for, the content, accuracy, privacy practices, or reliability of any third-party website.
16. Modifications to These Terms
We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the effective date at the top of this document. Your continued use of the website after revised Terms are posted constitutes your acceptance of those changes. We encourage you to review these Terms periodically.
17. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Denmark.
If you are a consumer resident in the European Union, you may also be entitled to bring proceedings in the courts of your country of residence. You may also access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr to seek resolution of a complaint.
18. Contact
For questions or concerns regarding these Terms and Conditions, please contact:
| Company | Carl Martin / Dan Music Partner |
| Address | Rugvænget 1, 8500 Grenaa, Denmark |
| info@carlmartin.com | |
| Website | carlmartin.com |
These Terms and Conditions were last updated on March 19, 2026.